At Grandipity, we take great pride in the quality of our products. Most items are eligible for return within 14 days of purchase or delivery for a refund of the item. Please contact our Customer Care Center right away with any concerns about defective or damaged purchased item. Proof of purchase is required for all returns. Please review our items ineligible for return before starting the return process.

INELIGIBLE ITEMS

• Final sale items
• Items damaged through normal use and tear
• Items made to your specifications or clearly personalized

PROOF OF PURCHASE

A valid proof of purchase is required to issue refunds for eligible items. We will accept all of the following as proof of purchase.

• Original paper or gift receipt
• Electronic receipt
• Original packing slip (with order number visible)
• Order number

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.